Sales Support Coordinator
Core
Managing customer enquiries, qualifying leads, and coordinating the flow of projects from initial enquiry through to production and handover within the building services sector.
Role type
Sales Support Coordinator
Builds
Sales pipeline progression and project handovers between sales, production, and procurement
Domain
Building services / Construction
Required skills
CRM management, order processing, invoicing, project tracking, multi-channel communication, Microsoft Office (Excel)
Preferred skills
Simpro experience, construction or manufacturing industry background
Responsibilities
Managing customer enquiries across phone, email, online and showroom channels; Qualifying incoming leads and allocating opportunities to the appropriate sales consultant; Maintaining accurate CRM records and following up outstanding or aged enquiries; Supporting the sales team with order processing, invoicing and sales administration; Coordinating project drawings, approvals and revisions; Tracking project stages, actions and key deadlines; Coordinating handovers between sales, production and procurement; Supporting reporting, customer follow-up and the day-to-day running of the NSW office