Senior Manager, CS Operations
Core
Operational backbone for post-sales organization, driving projects, product management of internal CSM platform (Scout), and delivering improvements to gross revenue retention for real estate professionals.
Role type
Senior Manager, CS Operations
Builds
Internal CSM platform (Scout), operational workflows, dashboards, and reporting systems
Domain
Real Estate Technology / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Project management, Systems thinking, Process design, Data analysis, Stakeholder management, Product management mindset, AI fluency, Salesforce proficiency
Preferred skills
Internal product management for ops tools, CS platform experience (Intercom, Zendesk, Gainsight), Real estate tech background, Scaling ops in high-growth environment
Technologies
Salesforce, Scout, Intercom, Zendesk, Gainsaik
Responsibilities
Own product management of Scout (roadmap, execution, iteration); Drive CS Ops project backlog; Design and implement operational processes and workflows; Partner with cross-functional leaders to solve operational problems; Build dashboards and reports for data-informed decisions; Support change management and adoption of new processes.
Seniority
Senior, hands-on IC with significant autonomy
