Customer Service Office - Bookings Centre
Core
First point of contact for patient booking requests, managing appointments, and delivering customer service in a medical imaging environment.
Role type
Customer Service Agent (Medical Imaging)
Builds
Patient booking schedules and appointment slots across various medical practices
Domain
Healthcare / Medical Imaging
Required skills
Booking management, telephone communication, patient care, appointment scheduling, data entry, fee quoting, cash handling, technology proficiency, problem-solving
Preferred skills
Medical receptionist experience, medical imaging terminology knowledge, multi-platform usage
Responsibilities
Answering telephone calls and responding to patient enquiries, Scheduling patient bookings and maximising appointment slots, Informing patients of preparation instructions and cost estimates, Actioning patient referrals, Managing appointments using RIS system, Quoting fees and Medicare rebates, Collaborating with technical and support staff
Seniority
Individual Contributor