VCC Operations Executive
Core
Manage day-to-day processing of virtual card payments, including reissuing, deletion, and investigation of unsuccessful payments.
Role type
Operations Executive (Virtual Card Processing)
Builds
Virtual card payment transactions and financial control compliance
Domain
Travel industry / Shared services / Financial operations
Required skills
Virtual card processing, Payment issue resolution, Stakeholder support, Policy execution, Charge verification, Account variance support, Process compliance, Team support
Preferred skills
ERP systems, Customer service platforms (Freshdesk/Zendesk), 1-2 years experience in shared services/hotel operations/travel industry, Bachelor's degree, English proficiency
Technologies
ERP systems, Freshdesk, Zendesk
Responsibilities
Process virtual credit card payments accurately and within required timelines, Investigate unsuccessful payments and complete virtual card reissues, reversals, or deletions, Respond promptly to payment queries from hotels, contract managers, customer service teams, suppliers, and other stakeholders, Support the consistent application of policies and procedures for transactions outstanding for more than six months, Verify the authenticity of charges and report suspected issues or potential fraud risks promptly, Collaborate with the Accounts Payable team to investigate and resolve variances in vendor accounts
Seniority
Junior to Mid-level, hands-on IC