Business Administration Support
Core
Provide essential administrative and operational support, ensuring accurate data management, documentation, reporting, and invoicing while coordinating across internal teams.
Role type
Business Administration / Customer Service Support
Builds
Internal business processes, customer satisfaction, and operational efficiency
Domain
Business Administration / Customer Service
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
data entry, document management, CRM platform usage, Microsoft Office proficiency, scheduling coordination, report preparation, invoice processing, database maintenance, stakeholder liaison, process improvement
Preferred skills
empathy, active listening, problem-solving, analytical skills, time management, ability to work under pressure
Responsibilities
Act as first point of contact for customer enquiries via phone and email; maintain accurate customer, job, and business records within company systems; process invoices, purchase orders, and administrative documentation; coordinate appointments, job bookings, and scheduling; prepare, collate, and maintain reports, spreadsheets, and business documentation; assist with data entry and database maintenance; monitor administrative tasks and follow up on outstanding items; liaise with internal departments, customers, builders, and external stakeholders; resolve administrative queries and ensure matters are followed through; maintain clear and accurate documentation to support field and office teams; identify opportunities to improve administrative processes and efficiencies.
Seniority
Individual Contributor, operational support
