Air Freight Customer Service Representative
Core
Manage day-to-day air freight shipments, provide customer updates, and coordinate documentation and operations.
Role type
Air Freight Customer Service Representative
Builds
Air freight shipments via global network
Domain
Logistics / Air Freight
Deliverable
client delivery
Required skills
Air freight processes knowledge, CargoWise One proficiency, Microsoft Office, regulatory compliance understanding, issue escalation
Preferred skills
None stated
Technologies
CargoWise One, Microsoft Office
Responsibilities
Act as first point of contact for customer enquiries, support shipment processing and documentation, maintain accurate shipment records, coordinate with internal teams, assist with cargo pick-up and delivery, ensure regulatory compliance
Seniority
Mid-level, hands-on IC
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