Customer Support Specialist
Core
First point of contact for customer enquiries across phone, chat, and email channels, resolving issues with empathy and efficiency.
Role type
Customer Support Specialist
Builds
Customer experience for personal lending, renewable energy, and automotive finance clients
Domain
Fintech / Personal Lending
Deliverable
client delivery
Required skills
Troubleshooting, conflict resolution, CRM systems usage, digital communication tools, financial services knowledge
Responsibilities
Act as first point of contact for customer enquiries, troubleshoot customer concerns effectively, escalate complex matters, develop in-depth knowledge of products and policies, support internal teams with customer insights
Seniority
Individual Contributor
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