Guest Experience Lead
Core
Lead retail sales and guest experience on the showroom floor, driving conversion and operational standards for a premium furniture/home brand.
Role type
Senior retail sales lead (showroom)
Builds
Sales performance and guest satisfaction in a premium furniture/home showroom
Domain
Retail (Furniture, Home, Lifestyle, Luxury)
Deliverable
product features
Required skills
Retail sales leadership, real-time coaching, product expertise, inventory management, merchandising standards, keyholder experience
Preferred skills
Experience in furniture/home/luxury retail, familiarity with Shopify/Netsuite/Gladly, passion for design and hospitality
Responsibilities
Deliver premium guest experiences and resolve concerns, drive sales through active selling and product expertise, coach associates on selling behaviors and service standards, execute opening/closing procedures and inventory replenishment, maintain visually compelling showroom environment, partner with store leadership to drive store performance