IT Analyst (m/w/d)
Core
IT Analyst supporting hotel operations by managing IT systems, networks, and user support across multiple locations.
Role type
IT Analyst (Support & Administration)
Builds
Hotel IT infrastructure, digital processes, and system reliability for hotel staff and guests.
Domain
Hospitality / IT Operations
Deliverable
infrastructure
Required skills
IT support, IT administration, networking, Windows, Microsoft 365, data backup, data privacy (GDPR), IT security, process analysis, external vendor coordination, hardware inventory management
Preferred skills
Hotel and POS system experience, analytical thinking, structured problem-solving, service orientation
Technologies
Microsoft 365, Property Management Systems (PMS), Point of Sale (POS) systems, Wi-Fi, VoIP, PCs, Laptops, Printers, Tablets, Mobile devices
Responsibilities
Provide IT support and maintenance for staff across all locations; Operate and develop hotel systems (PMS, POS); Manage user accounts, permissions, and Microsoft 365 environment; Maintain networks, Wi-Fi, telephony, and end-user devices; Ensure data backup, privacy compliance, and IT security; Analyze processes and system data for reports and improvements; Coordinate with external service providers; Maintain IT documentation and hardware inventory.