Technischer IT-Support / Kundensupport (m/w/d)
Core
Installation, configuration, and technical support for .NET-based applications on servers, workstations, and handhelds; first-line support for customer inquiries regarding proprietary software solutions.
Role type
Technical IT Support / Customer Support Specialist
Builds
Proprietary software solutions and support services for customers
Domain
Enterprise IT / Software Support
Required skills
.NET application installation and configuration, Windows Server/Client environments, Microsoft Azure, network diagnostics (TCP/IP, Routing, WLAN, Firewall), PowerShell scripting, relational databases (MS SQL), MDM solutions
Preferred skills
ITIL Foundation certification, advanced PowerShell automation, training delivery
Technologies
.NET, Windows Server, Microsoft Azure, PowerShell, MS SQL, MDM
Responsibilities
Install and configure .NET applications on various devices, provide first-line technical and functional support to customers, handle and qualify support tickets, diagnose and resolve errors at software/OS/network interfaces, conduct training sessions, document support cases and solutions
Seniority
Mid-level, hands-on IC