Teamleiter IT-Support / Service Desk (m/w/d)
Core
Leading a small IT team and managing on-premises IT services including workstations, telephony, and collaboration tools.
Role type
Team Lead IT Support / Service Desk
Builds
On-premises IT infrastructure, user support services, and IT service management processes
Domain
Healthcare / On-premises IT Operations
Required skills
IT team leadership, on-premises environment management, Windows administration, project coordination, ITIL service management, automation, stakeholder communication
Preferred skills
macOS/iOS administration, telephony and conference room technology, AI-assisted development, ITSM application customization
Technologies
Windows, macOS, iOS, ITSM tools
Responsibilities
Lead and develop a small IT team, manage daily operations including ticket control and SLA monitoring, operate and evolve on-premises IT workstations and devices, develop and implement technical concepts and projects, provide direct user support and handle complex incidents, ensure documentation and knowledge transfer
Seniority
Mid-level, hands-on IC with leadership potential