Kundensupport / Customer Support Specialist (m/w/d)
Core
Building and operating customer support for a new state-subsidized pension product launch in 2027, explaining complex financial topics like pension transfers and portfolio changes to customers.
Role type
Customer Support Specialist (Pension/Financial Services)
Builds
Customer support processes, FAQs, and service workflows for a regulated pension product.
Domain
Financial Services / Pension Planning
Deliverable
client delivery
Required skills
German (C1), English (B2), process documentation, customer communication, cross-functional collaboration, ticketing systems, regulatory compliance awareness
Preferred skills
Experience in customer service, banking, or insurance
Technologies
Ticketing systems, AI tools
Responsibilities
Develop and test answers to common customer questions; write workflows for cases requiring personal support; assist customers with complex questions and complaints; follow up with customers via phone; maintain FAQs and support guides; escalate specialized product questions to portfolio managers.
Seniority
Individual Contributor