Distribution Service Engineer - Germany
Core
Serve as a trusted technical partner for distributors, installers, and end users by managing support requests, diagnosing system issues, and delivering training on Sungrow PV and ESS solutions.
Role type
Distribution Service Engineer
Builds
Responsive, practical, and high-quality support for Sungrow solutions
Domain
Renewable energy (PV, ESS) and power electronics
Deliverable
client delivery
Required skills
Electrical engineering fundamentals, PV/ESS/inverter knowledge, electrical troubleshooting, ticketing systems, technical documentation, customer-facing communication
Preferred skills
Chinese or another European language, occasional travel
Technologies
Ticketing systems, knowledge-base tools
Responsibilities
Manage technical requests via hotline and ticketing systems, diagnose product and system issues remotely, deliver technical training sessions, support on-site troubleshooting and customer visits, create and maintain FAQs and technical guidance, prepare regular service reports
Seniority
Mid-level, hands-on IC