After Sales Manager DAU (m/w/d) für die Marke Kress
Core
Lead and develop the After Sales team and operations for KRESS in Germany, ensuring service quality and technical support for robotic and outdoor power equipment products.
Role type
Senior After Sales Manager (Technical Service)
Builds
Service and repair network, technical documentation, diagnostic tools, and spare parts availability for KRESS products.
Domain
Outdoor Power Equipment / Robotics / Consumer Electronics
Deliverable
client delivery
Required skills
Team leadership, technical product knowledge, service network management, process optimization, data-driven decision making, project management, training development, stakeholder management
Preferred skills
Experience in robotics, automotive, or consumer electronics, knowledge of diagnostic tools and mapping applications
Technologies
Robotics, Apps, Connectivity, Diagnostic tools
Responsibilities
Lead and develop the German After Sales team; manage operational after sales activities and complex technical cases; collaborate with dealers and service partners to expand the service network; implement training programs for the team and partners; ensure availability of product knowledge and spare parts for new product launches; optimize processes for warranty, returns, and repairs; drive digitalization and automation of after sales processes.
Seniority
Senior, hands-on IC with team leadership
