Head of Customer Operations
Core
Own end-to-end delivery, deployment, and support of robotic cells in electronics factories across Europe, replacing heroics with repeatable systems.
Role type
Senior leadership, hands-on IC (Head of Customer Operations)
Builds
Robotic cell deployment programs, support processes, and customer success frameworks for manufacturing clients
Domain
Robotics, industrial automation, electronics manufacturing
Deliverable
physical/clinical work
Required skills
Leading deployment/field operations for autonomous hardware, scaling operations from few to many units, managing hard commitments (uptime/SLA), building and structuring teams, technical depth to collaborate with engineers, clear written English
Preferred skills
Experience in factories/industrial automation/electronics manufacturing, business paid on uptime/performance, remote operations/fleet monitoring, building support functions from scratch
Technologies
None explicitly listed
Responsibilities
Lead forward-deployed engineers and deployment program management, design and execute deployment playbooks, manage live cell support and incident resolution, drive customer success and expansion, feed field data to product/engineering, structure and grow the customer operations team
Seniority
Senior, hands-on IC
