Techncial Support Engineer Residential - Europe
Core
Act as a technical Center of Expertise supporting customers, installers, and field service engineers across Europe on residential energy storage solutions.
Role type
Senior Technical Support Engineer (Residential Energy Storage)
Builds
Residential energy storage systems (inverters, batteries, EMS)
Domain
Renewable Energy / Energy Storage
Deliverable
client delivery
Required skills
Residential energy storage architecture, electrical installation, system commissioning, communication protocols, troubleshooting, technical training delivery, documentation creation, cross-functional collaboration
Preferred skills
Experience with photovoltaic inverters, ability to translate complex technical findings into practical solutions
Technologies
Inverters, batteries, energy management systems, communication interfaces
Responsibilities
Provide expert technical support for residential energy storage solutions; Analyze and resolve complex installation, commissioning, and system-performance issues; Deliver technical training to customers and partners; Create and improve technical resources (guides, FAQs); Identify recurring issues and provide feedback to R&D and product management
Seniority
Mid-Senior, hands-on IC