Junior Customer Solutions Associate (f/m/x)
Core
Junior Customer Solutions Associate handling inbound calls and written queries to help expats select appropriate health insurance plans in Germany.
Role type
Junior Customer Solutions Associate (Health Insurance)
Builds
Customer acquisition and onboarding for Feather's health insurance products
Domain
Health Insurance / Fintech
Deliverable
client delivery
Required skills
Customer-facing communication, plain language explanation, call handling, written communication, prioritization, organizational skills
Preferred skills
Insurance/fintech experience, CRM usage, multilingual ability (Spanish/French), expat background
Technologies
Intercom, CRM, AI support tools
Responsibilities
Conducting inbound calls with prospective customers, answering written customer queries, assessing customer needs to recommend plans, transferring leads to other teams when necessary, participating in weekly call feedback sessions
Seniority
Junior, hands-on IC