Customer Onboarding Manager (m/w/d) – Cloud-Software für Bestattungsunternehmen
Hybrid · Germany
Core
Ensure new customers start safely and smoothly with funeral industry software, from contract signing to successful go-live.
Role type
Customer Onboarding Manager
Builds
Cloud software for funeral companies
Domain
SaaS / Funeral industry
Required skills
Customer onboarding, project planning, cross-functional collaboration, customer training, documentation, problem-solving
Preferred skills
Experience with industry software or ERP systems, ability to explain software to non-technical users
Technologies
Office tools, remote maintenance software, telephony software
Responsibilities
Manage onboarding from start to finish, plan and steer onboarding projects, serve as central contact for customers, train customers on new features, collaborate with sales/product/support, document projects for handover
Seniority
Mid-level, hands-on IC
