Service Operations Coordinator - Europe
Core
Coordinate and administer service requests, contracts, work orders, and customer cases for Sungrow's European service organization.
Role type
Service Operations Coordinator
Builds
Organized and connected European service operations
Domain
Renewable energy / Solar / Service Operations
Deliverable
dashboards & analysis
Required skills
Service request coordination, Contract administration, Work order management, Customer case tracking, Operational reporting, Documentation management
Preferred skills
CRM/ERP/Ticketing systems experience, Project handover support, MS Excel proficiency, European languages beyond English
Technologies
MS Office, Excel, CRM, ERP, Ticketing systems
Responsibilities
Support coordination and administration of service requests, contracts, work orders, and customer cases; Keep service information accurate and up to date in relevant systems; Follow up on service milestones, contract dates, documentation, and invoicing-related information; Assist with preparing regular operational reports; Support project handovers into service and maintain clear documentation; Work closely with Service Managers, Field Service, Remote O&M, Finance, Logistics, and Sales colleagues across Europe.