ITSM-Consultant Public Sector (all genders)
Core
ITSM Consultant supporting public sector clients in digitalizing administration and developing sustainable IT Service Management structures.
Role type
Senior IC ITSM Consultant
Builds
ITSM strategies, process models, and organizational capabilities for public administration
Domain
Public Sector / IT Service Management
Required skills
ITSM frameworks (ITIL), process analysis, stakeholder management, strategic planning, documentation, change management
Preferred skills
Experience in ITSM process implementation, public sector digitalization
Technologies
ITIL, ITSM tools
Responsibilities
Advise clients on ITSM structure implementation and consolidation, analyze administrative and IT organizations to identify optimization potentials, create structured project documentation including process models and handbooks, support leadership in strategic ITSM alignment, ensure effective anchoring of new processes in organizations
Seniority
Mid-Senior, hands-on IC