ITSM-Consultant Public Sector (all genders)
Core
Consulting role supporting public sector organizations in designing and optimizing IT Service Management (ITSM) structures and digital transformation projects.
Role type
ITSM Consultant (Public Sector)
Builds
ITSM strategies, process models, and organizational capabilities for public administration clients.
Domain
Public Sector / IT Service Management
Required skills
ITSM frameworks (e.g., ITIL), process analysis, stakeholder management, strategic planning, documentation, change management
Preferred skills
Experience in ITSM process conception or implementation, public sector digitalization interest
Technologies
ITIL, ITSM tools
Responsibilities
Analyze administrative and IT organizations to identify optimization potentials; advise clients on ITSM structure implementation; create structured project documentation including process models and handbooks; support leadership in strategic ITSM alignment; ensure effective anchoring of new processes within organizations.
Seniority
Mid-level, hands-on IC
