Customer Service Officer
Core
Provide check-in, dispatch, and receiving services for flights, including handling baggage, assisting passengers, and managing delays at Darwin Airport.
Role type
Customer Service Officer (Airport Operations)
Builds
Flight dispatch and passenger processing for Airnorth
Domain
Aviation / Airline Operations
Deliverable
physical/clinical work
Required skills
Manual handling, Customer service, Security compliance, Baggage handling, Flight dispatch, Delay management, Catering logistics, Special assistance coordination
Responsibilities
Check in customers and luggage using Amadeus Altea system, Escort passengers to aircraft, Process excess baggage and Sales Reports (SAR), Manage delayed/mishandled flight procedures, Load/unload catering, Assist special request passengers (wheelchairs, unaccompanied minors), Complete passenger manifests and KPI reports.