Manager, Station Support
Core
Manages and coordinates Customer Service and Ground Operations agents at an airport station, handling passenger operations, baggage services, and aircraft marshaling.
Role type
Station Support Manager (Airline Operations)
Builds
Airport ground operations and customer service workflows for Allegiant Air
Domain
Aviation / Airline Ground Operations
Required skills
Team leadership, operational coordination, customer complaint resolution, baggage handling, aircraft marshaling, safety compliance, Microsoft Office, English communication
Preferred skills
Allegiant procedures knowledge, heavy equipment operation
Technologies
Microsoft Office (Outlook, Excel, Word), tugs, tractors, belt loaders, bag carts, push-back tractors, deicers
Responsibilities
Direct and coordinate duties of cross-utilized Customer Service/Ground Operations agents; Assign employees to specific job functions based on operational needs; Process tickets, check baggage, monitor carry-on items, and assign seats; Handle denied boarding situations and re-accommodate customers; Marshals aircraft and perform pushbacks and tows; Operate heavy motorized equipment; Enforce safety and security measures; Resolve customer complaints and ensure satisfaction.