IT Support Technician (m/f/d), Full time (40 h/w)
Core
First-line IT support for Windows environments, infrastructure, and specialized classroom learning spaces at a university.
Role type
IT Support Technician
Builds
Disruption-free learning environments and seamless day-to-day IT operations
Domain
Higher Education / IT Infrastructure
Deliverable
client delivery
Required skills
Windows 10/11 administration, Microsoft 365, Active Directory / Entra ID, basic networking (TCP/IP, DNS, DHCP, Wi-Fi), classroom audiovisual technology, IT ticketing systems (Jira, Zendesk, Freshdesk, ServiceNow), PowerShell scripting
Preferred skills
Microsoft certifications (AZ-900, SC-900, AZ-104), CompTIA A+, CompTIA Network+, ITIL Foundation, Cisco CCST/CCNA, education technology training
Technologies
Windows 10/11, Microsoft 365, Active Directory, Entra ID, Jira, Zendesk, Freshdesk, ServiceNow, PowerShell, TCP/IP, DNS, DHCP, Wi-Fi
Responsibilities
Manage and resolve incoming support requests via ticketing system; Provide first- and second-line support for Windows OS, hardware, software, and user accounts; Maintain and troubleshoot interactive displays, projectors, and AV equipment; Monitor local network infrastructure, Wi-Fi, printers, and server backups; Create technical guides and assist with hardware/software onboarding
Seniority
Junior to Mid-level, hands-on IC
