Technical Support Specialist Level 2 – German Speaker
Core
2nd Level Technical Support Specialist managing Microsoft Intune device administration, enrollment, and compliance for a Swiss mobility client.
Role type
Senior IC technical support specialist
Builds
Stable device environments and user access within the Microsoft ecosystem
Domain
IT Support / Microsoft Cloud / Mobility
Required skills
Microsoft Intune, Windows 10/11, Microsoft Entra ID, Conditional Access, PowerShell, iOS/Android device management
Preferred skills
Microsoft Defender for Endpoint, Win32 app packaging, ITIL 4 Foundation, MD-102
Technologies
Microsoft Intune, Windows 10, Windows 11, Microsoft Entra ID, iOS, Android, PowerShell
Responsibilities
Analyze and resolve escalated Intune incidents, troubleshoot Enrollment/Autopilot/Compliance/Application issues, manage Windows and mobile devices via Intune, investigate issues using logs and reports, collaborate with customer IT and engineering teams, document solutions and update knowledge base
Seniority
Mid-level, hands-on IC