Werkstudent Customer Care EdTech (m/w/d)
Core
Student assistant handling customer inquiries via ticket, email, and phone, creating educational videos and tutorials, and maintaining documentation to improve the digital customer experience.
Role type
Student Customer Care Specialist (EdTech)
Builds
Educational videos, tutorials, and knowledge base articles for end-users
Domain
EdTech / Customer Support
Deliverable
product features
Required skills
Customer communication, video creation, documentation writing, feedback analysis, problem triage
Preferred skills
Video editing (CapCut, Premiere), prior customer service experience
Technologies
CapCut, Premiere, Nintendo Switch
Responsibilities
Answer customer inquiries via ticket, email, and phone; create and edit short explanatory videos and tutorials; write documentation, guides, and FAQs; identify customer experience issues and propose improvements; escalate complex cases; collect and relay customer feedback to product development
