Regional Service Operations Lead – Nordics & Eastern Europe
Core
Manage regional repair center operations, B2B channel relationships, and technical escalations for consumer electronics in the Nordics and Eastern Europe.
Role type
Senior Service Operations Lead
Builds
After-sales service network performance and partner compliance
Domain
Consumer Electronics / After-Sales Service
Required skills
Repair center operations management, Partner audit and performance review, KPI monitoring (TAT, CSAT, First-Time Repair Rate), Spare-parts demand forecasting, B2B retailer relationship management, Technical escalation handling (L2/L3), Voice of Customer (VOC) loop management, Service documentation localization, EU/EEA consumer protection compliance, GDPR compliance, Technical training delivery
Preferred skills
Consumer electronics industry experience, Outsourced service partner management, Multi-country service network coordination, Swedish or Norwegian language proficiency
Technologies
None stated
Responsibilities
Coordinate repair network operations across the region, Conduct partner audits and performance reviews, Monitor and improve service KPIs, Manage day-to-day after-sales relationships with retailers and dealers, Lead Quarterly Business Reviews with key partners, Own L2/L3 technical escalations, Deliver technical training and enablement to dealers and service partners
Seniority
Senior, hands-on IC