Regional Service Operations Lead – France & Benelux
Core
Lead repair center operations and B2B channel service relationships across France and Benelux, managing partner performance, technical escalations, and after-sales readiness.
Role type
Regional Service Operations Lead
Builds
After-sales service network performance and partner compliance
Domain
Consumer electronics / After-sales service
Deliverable
dashboards & analysis
Required skills
Repair center operations management, Partner audit and performance review, KPI monitoring (TAT, CSAT, Cost per Repair), Technical escalation management (L2/L3), B2B retailer and dealer relationship management, Voice of Customer (VOC) loop management, Regulatory compliance (GDPR, consumer protection), Technical training and enablement, Spare-parts demand forecasting, Documentation localization
Preferred skills
Consumer electronics industry experience, Multi-country service network management, Additional European languages
Technologies
None stated
Responsibilities
Coordinate repair network operations across FR/BE/NL/LU, Conduct partner audits and performance reviews, Monitor and improve service KPIs, Manage day-to-day after-sales relationships with retailers and dealers, Lead Quarterly Business Reviews (QBRs), Own L2/L3 technical escalations, Deliver French-language technical training, Investigate recurring product issues, Coordinate regional spare-parts forecasting
Seniority
Mid-Senior, hands-on IC