Senior IT Analyst
Core
Principal in-house resource responsible for day-to-day IT operations, first and second-line user support, and managing incidents/service requests for approximately 80 users.
Role type
Senior IT Analyst (IT Operations & Support)
Builds
Reliable IT services, secure user access, and controlled IT changes for an organization of ~80 users.
Domain
Corporate IT / Microsoft 365 / Endpoint Management
Required skills
First and second-line IT support, incident and service request management, joiner/mover/leaver processes, Microsoft 365 administration, Windows device support, IT asset management, change management, data protection compliance
Preferred skills
None stated
Technologies
Microsoft 365, Windows, laptops, mobile devices, printers, connectivity
Responsibilities
Resolve routine and complex technical issues end-to-end; manage user accounts, permissions, and access; coordinate hardware and software procurement/repairs; implement IT changes with minimal disruption; maintain IT asset registers and security controls; support small IT projects and service improvements.
Seniority
Senior, hands-on IC