2nd / 3rd Level Software Support Specialist (f/m/d), limited for one year
Core
Handling technical pre-sales and after-sales software support requests for the AccurioPro Flux print workflow suite.
Role type
2nd/3rd Level Software Support Specialist
Builds
Solutions for the AccurioPro Flux print workflow suite
Domain
Printing and digital pre-press
Required skills
IT support, ticketing systems, problem analysis, test environment reproduction, documentation, scripting languages, database management
Preferred skills
Printing knowledge, page description languages, color management, German language
Technologies
Jira, JavaScript, Batch, PowerShell, XML, JSON, MongoDB, SQLite
Responsibilities
Handle technical support requests via ticketing system or phone, analyze software problems, reproduce customer requirements in test environments, document solutions
Seniority
Mid-level, hands-on IC