Gestor/a helpdesk
Core
Operational and administrative management of payment media services, ensuring correct attention to clients and merchants, tracking incidents, and coordinating with departments and providers.
Role type
Helpdesk Manager (Payment Services)
Builds
Payment terminal solutions and merchant services
Domain
Fintech / Payment Processing
Deliverable
dashboards & analysis (via careerplan.io/jobs/2832809-gestora-helpdesk-at-netolympus-slu)
Required skills
Incident management, stakeholder coordination, operational reporting, documentation management, administrative support, procedure compliance monitoring
Preferred skills
Disability certification
Technologies
Office tools, payment management applications
Responsibilities
Manage operational and administrative services for payment media, track incidents related to POS terminals and payment solutions, coordinate with financial entities and internal teams, control and follow up on terminal installations and repairs, prepare operational reports and service indicators, provide administrative support to clients and merchants, supervise compliance with operational procedures