Teamlead Social Customer Care (m/w/d)
Core
Lead a team managing digital dialogues (Community Management, Live Chat, Messaging, Review Management) for established B2C brands to create authentic brand experiences.
Role type
Senior Team Lead, Social Customer Care & Community Management
Builds
Digital customer engagement strategies and service processes for B2C brands
Domain
Digital Marketing & Customer Service
Deliverable
product features
Required skills
Team leadership, Community Management strategy, Social Customer Care, process optimization, digital communication, hands-on dialogue management
Preferred skills
Social Media Management, strategic Community Management
Responsibilities
Provide functional and disciplinary leadership for a defined team; develop brand-specific community and social care strategies; maintain quality of dialogues and service processes; manage multiple customer accounts; engage directly with customers on social channels and live chat.
Seniority
Senior, hands-on IC with team leadership
