Senior Consultant Customer Service (m/w/d)
Core
Senior consultant leading high-responsibility projects to implement Customer Service strategies, processes, and digital transformation for clients across industries like telecom, insurance, automotive, media, and finance.
Role type
Senior IC strategy consultant (Customer Service)
Builds
Customer Service strategies, process implementations, and digital transformation initiatives for client organizations
Domain
Consulting / Customer Experience Management (CEM) / Multi-Channel Strategy (via careerplan.io/jobs/2827563-senior-consultant-customer-service-mwd-at-iskander-business-partner-gmbh)
Deliverable
client delivery
Required skills
Customer Service strategy, process implementation, digital transformation, multi-channel strategy, business process analysis, agile project management, client pitching, value proposition development
Preferred skills
Experience in telecom, insurance, automotive, media, or finance; expertise in CEM; ability to work on-site with clients
Technologies
None explicitly stated
Responsibilities
Lead consulting projects with high autonomy; Support selection and implementation of new Customer Service processes and systems; Analyze client requirements and develop understanding of comprehensive business processes; Advise clients on digital transformation of customer management; Develop and implement strategies for digital customer management; Support complex client projects using agile and classical methods; Actively accompany clients in daily operations on-site; Build own competencies through projects, experts, research, and training; Support the growth of the Customer Service consulting practice; Conceive and market value propositions; Create discussion papers and proposals for consulting projects and participate in client pitches