Customer Care Specialist / Expert Sales (m/w/d) – Remote | ab in den urlaub
Core
You provide travel consultation and sales support to customers for their next vacation, handling inquiries, bookings, and upselling opportunities via phone, email, and chat.
Role type
Customer Care Specialist / Sales Agent
Builds
Travel packages, bookings, and add-on services (car rentals, insurance, transfers)
Domain
Travel & Tourism
Deliverable
product features
Required skills
Travel industry knowledge, active sales, CRM and booking systems, German (C1), customer service
Preferred skills
English, weekend/shift work availability
Technologies
CRM, booking systems, Office applications
Responsibilities
Consult customers on travel offers and vacation planning; Create tailored travel proposals and identify upsell/cross-sell opportunities; Process bookings and maintain customer data in systems; Handle aftersales inquiries and escalate complex cases; Collaborate with operations and aftersales teams.
Seniority
Individual Contributor