Customer Support Agent GER/ENG (all genders)
Core
Resolve customer requests and provide assistance in writing for Cardmarket users, mediate between buyers and sellers, and enforce platform policies.
Role type
Customer Support Agent
Builds
Positive user experience and trust in the trading card marketplace
Domain
Gaming / Trading Card Games
Deliverable
client delivery
Required skills
Fluent German (C2), Fluent English (C1), Customer support experience, Conflict resolution, Platform policy enforcement, Computer literacy
Preferred skills
Knowledge of trading card games, Familiarity with online trading, French (B1) or Spanish (B1)
Responsibilities
Support users with inquiries and operational topics, Review disputes and identify suspicious activities, Mediate between buyers and sellers
Seniority
Individual Contributor
