Senior Customer Support Manager:in
Core
Face of support in Switzerland, handling complex customer inquiries and leading local workflow operations for an EdTech platform.
Role type
Senior Customer Support Manager (hybrid lead)
Builds
Customer support operations and workflow efficiency for an EdTech platform serving schools and educational institutions
Domain
EdTech / Education
Required skills
Complex product knowledge, CRM proficiency (Salesforce/HubSpot), Swiss market expertise, bilingual communication (German/English), KPI analysis, cross-functional collaboration
Preferred skills
Workflow management experience, leadership experience
Technologies
Salesforce, HubSpot
Responsibilities
Answer complex customer tickets, manage local support workflows, mentor team on quality standards, analyze support KPIs, collaborate with Sales/Product teams
Seniority
Senior, hands-on IC with leadership influence