IT Operations & Workplace Specialist (m/w/d)
Core
Central point of contact for technical questions, managing end-user devices, and administering selected cloud services (especially Microsoft 365) to ensure reliable and user-friendly IT operations.
Role type
IT Operations & Workplace Specialist (IC)
Builds
Reliable IT infrastructure, applications, networks, and end-user device support services
Domain
IT Operations / Workplace Management / Cloud Services
Required skills
IT support, system administration, IT service management, Microsoft 365 administration, cloud services, incident management, change management, asset management, stakeholder communication
Preferred skills
Atlassian Suite administration, problem management, security requirement implementation
Technologies
Microsoft 365, Atlassian Suite, Cloud services
Responsibilities
Support employees with hardware and software issues, manage the lifecycle of workstations and end devices, administer user accounts and standard software, process incidents and service requests, maintain knowledge articles and inventory data, implement security requirements for accounts and devices
Seniority
Junior to Mid-level, hands-on IC