Solutions Engineer - Dublin / US Remote
Core
First Solutions Engineer responsible for end-to-end customer integrations, designing technical solutions between &Open's platform and customer systems (CRM, marketing tools), and driving adoption.
Role type
Senior IC Solutions Engineer (B2B SaaS integrations)
Builds
End-to-end integrations connecting &Open's gifting platform with customer CRMs and automation tools
Domain
B2B SaaS, Gifting Technology, CRM Integrations
Required skills
End-to-end integration delivery, API/webhooks proficiency, CRM/Marketing platform expertise, Automation tool usage, Basic scripting, Customer-facing technical demos, Technical documentation, AI tooling application
Preferred skills
Experience in small startups, Ambiguity tolerance, Hands-on problem solving
Technologies
HubSpot, Zapier, Make, REST APIs, Webhooks
Responsibilities
Run technical demos and cross-system flow walkthroughs, Gather and translate customer requirements into technical solutions, Design and implement integrations and workarounds, Configure customer environments for live automation, Troubleshoot and debug integration failures, Write and maintain technical playbooks and documentation, Feed product team with customer usage patterns and feature requests
Seniority
Mid-level, hands-on IC