Sr. Services Analyst - IT (ServiceNow)

Baltimore, Maryland; CHICAGO, Illinois; PHILADELPHIA, Pennsylvania; KENNETT SQUARE, Pennsylvania; Washington, Washington, DC; Newark, Delaware💼 Full-time💰 $100,000–$100,000🗓 2026-09-09 → 2026-09-25

Core

Plans, designs, builds, and maintains IT services and processes for IT Asset Management using ServiceNow, ensuring accurate CMDB population and service mapping.

Role type

Senior IC ServiceNow ITOM/CMDB Analyst

Builds

ServiceNow ITOM configurations, Discovery patterns, Service Maps, and CMDB data integrity

Domain

Energy / IT Service Management (ITSM)

Deliverable

production ML models | product features | dashboards & analysis | infrastructure

Required skills

ServiceNow ITOM configuration, ServiceNow Discovery scripting, ServiceNow Service Mapping, CMDB management, Identification Reconciliation Engine (IRE), IT project management, data analysis in Excel, stakeholder engagement

Preferred skills

ServiceNow scripting, ITIL, SACM, ServiceNow System Administration, CIS-DISCO, CSA, CIS-SM, CIS-Data Foundations

Technologies

ServiceNow, Excel

Responsibilities

Execute deep technical configuration and scripting for ServiceNow ITOM, Discovery patterns, schedules, probes, and sensors; Lead the build out, attestation, and troubleshooting of Service Maps; Perform regular Health Checks and operational reviews of Service Maps and Discovery error trackers; Maintain the integrity of the ServiceNow CMDB; Manage budget for area of responsibility

Seniority

Senior, hands-on IC

Sourced via icims · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.