Technical Analyst I - MGM Grand
Core
Ensure applications and systems remain operational for MGM Resorts Corporation by triaging incidents, monitoring corporate systems, and performing troubleshooting tasks.
Role type
Operations Center Analyst (IT Support)
Builds
Corporate IT systems and applications for MGM Resorts guests and staff
Domain
Hospitality / IT Operations
Required skills
Incident triage, system monitoring, troubleshooting, knowledge documentation, ticket management, system administration
Preferred skills
Hardware/software/networking systems knowledge, Windows Server, Linux Red Hat Enterprise Linux, VMware, Opera, Infogenesis, Patron Management, resort setting experience
Technologies
Windows Server, Linux Red Hat Enterprise Linux, VMware, Opera, Infogenesis, Patron Management, LMS, Stratton Warren
Responsibilities
Triage incidents escalated from Service Desk and Field Technology Support, escalate unresolvable issues to Level 2 or vendors, monitor and manage corporate systems, perform troubleshooting tasks including stopping/starting interfaces and managing system drives, create and update knowledge documentation, identify and resolve recurring issues, document incident tickets, advise management of major issues, keep end users informed of system status, manage paging system/application outages
Seniority
Junior, entry-level IC