Workforce Management Manager - Park MGM
Core
Oversee daily operations of the Workforce Management department, monitoring staffing levels, business volume efficiency, and customer satisfaction across the property.
Role type
Workforce Management Manager
Builds
Optimal staffing schedules and labor management plans for hotel operations
Domain
Hospitality / Labor Management
Required skills
Staffing level monitoring, Business volume efficiency analysis, Customer satisfaction tracking, Departmental policy implementation, Strategic planning, Hiring and team development, Scheduling process management, Vacation quota management, FTE target management, Staffing data analysis, Cost-saving recommendations, Virtual Roster/Kronos auditing, Union compliance management, Acting Director duties
Preferred skills
Property Financial Planning experience, Labor metrics planning and regulations knowledge
Technologies
Virtual Roster, Kronos
Responsibilities
Oversee daily operations of Workforce Management, Implement departmental policies and contribute to strategic planning, Lead hiring, training, coaching, and team development, Manage scheduling processes, vacation quotas, and FTE targets, Analyze staffing data and collaborate with finance to recommend cost-saving opportunities, Audit Virtual Roster/Kronos and generate reports, Adjust staffing for special events and ensure union compliance, Guide department leaders on scheduling and labor management
Seniority
Manager, hands-on leadership