Customer Care Specialist / Expert Sales (m/w/d) - ab in den urlaub
Core
You guide customers on their journey to their next vacation, from initial travel ideas through personal consultation to booking and beyond.
Role type
Customer Care Specialist / Expert Sales
Builds
Travel packages, bookings, and add-on services (car rentals, insurance, transfers)
Domain
Travel & Tourism
Deliverable
product features
Required skills
Travel consultation, active sales, up-selling and cross-selling, booking management, CRM and CRS systems, German (C1), customer service
Preferred skills
English, call center experience, tourism industry background
Responsibilities
Consult new and existing customers on travel offers and vacation planning via phone, email, and chat; Identify customer needs and create tailored travel proposals; Process bookings and maintain accurate data in booking, CRS, and CRM systems; Support after-sales team with inquiries, modifications, and cancellations; Collaborate with operations and after-sales teams to ensure smooth customer journeys.