Join Up! Pocket Guide specialist Czech&Slovakia
Core
Provide online customer support, information, and remote sales of travel services (excursions, hotels) for Join UP! tour operations in the Czech Republic and Slovakia.
Role type
Customer experience specialist / Pocket guide
Builds
Travel packages and excursions for customers
Domain
Tourism / Travel
Deliverable
product features
Required skills
Customer service, sales, problem-solving, communication, empathy, stress resilience, proactivity, proper grammar
Preferred skills
Tourism industry experience, guide position experience, Czech language proficiency, English language proficiency
Responsibilities
Handle customer inquiries and resolve operational challenges, cooperate with partners (OTAs, travel agents, DMC), perform remote sales of excursions and hotels, support upselling and cross-selling of travel services
Seniority
Entry-level to Junior