Business Analyst
Core
Providing production support and business analysis for Salesforce CRM applications to ensure system stability and timely resolution of user issues.
Role type
Systems Analyst (CRM Support & Business Analysis)
Builds
Salesforce CRM production stability and enhancements
Domain
Financial Services / CRM Technology
Required skills
Salesforce CRM support, incident management, defect tracking, Jira, root cause analysis, test case development, functional specifications
Preferred skills
None stated
Technologies
Salesforce, Jira
Responsibilities
Manage and resolve CRM support tickets and production incidents within SLAs, investigate and troubleshoot user-reported issues, perform root cause analysis and coordinate fixes, gather and document business requirements for enhancements, write Jira stories and acceptance criteria, develop and execute test cases and scripts, support functional, integration, and regression testing activities
Seniority
Mid-level, hands-on IC