Director Workforce Management - Restaurants
Core
Plan, direct, and oversee the Workforce Management department to manage scheduling for an entire resort property, ensuring efficient staffing and exceptional guest service.
Role type
Director of Workforce Management
Builds
Property-wide staffing schedules and labor reporting
Domain
Hospitality / Resort Operations
Required skills
Scheduling process management, productivity and guest service standards development, labor law compliance, collective bargaining agreement management, IT system troubleshooting, executive communication, analytical reporting
Preferred skills
Virtual Roster Scheduling System experience, resort setting experience, experience with senior executive levels
Technologies
Virtual Roster Scheduling System
Responsibilities
Develop productivity and guest service standards, provide leadership in department development, act as property contact for scheduling and forecasting, ensure schedule adherence and exception reporting, manage relationships with property leadership, maintain and upgrade scheduling IT systems, provide labor reporting to senior management
Seniority
Director, strategic oversight & department leadership