Global Program Manager - Software Implementation
Core
Lead Veeva's most strategic programs across the Development Cloud, ensuring successful delivery of Vault R&D and Quality implementations for life sciences customers.
Role type
Senior Global Program Manager (Professional Services)
Builds
Vault R&D and Quality implementations (Clinical, Quality, Regulatory, Safety) for strategic life sciences accounts
Domain
Life Sciences / Healthcare / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Large-scale enterprise software program management, Consulting engagement leadership, Technology strategy and roadmap development, Executive-level influence, Stakeholder management, Risk and change management, Negotiation, Team coaching and mentorship
Preferred skills
Pharmaceutical R&D experience, Veeva Vault implementation experience, GxP space SaaS implementation experience
Technologies
Veeva Vault, Development Cloud
Responsibilities
Lead strategic programs ensuring adherence to timeline, scope, and quality; Drive customer success through risk, change, and escalation management; Own global Vault implementations in Clinical, Quality, Regulatory, or Safety; Partner with IT and business executives to define deployment and transformation roadmaps; Support implementation proposals and services contract negotiation; Coordinate Customer Success Manager activities.
Seniority
Senior, hands-on IC with strategic leadership