Customer Care Coordinator- North Perth
Core
Welcoming face and voice of the North Perth Clinic, engaging with customers to schedule appointments, guide them through hearing devices, resolve concerns, and support audiologists in delivering hearing solutions.
Role type
Customer Care Coordinator (Healthcare/Retail)
Builds
Customer service interactions, appointment schedules, and community marketing support for hearing health services.
Domain
Healthcare (Hearing Aid Industry)
Deliverable
client delivery | product features
Required skills
Customer service experience, CRM system proficiency, appointment scheduling, minor hearing aid repair, administrative record keeping, communication, interpersonal abilities
Preferred skills
Passion for customer experiences, collaborative attitude, ability to work independently
Responsibilities
Engaging with customers via phone, email, and face-to-face; Scheduling appointments for hearing assessments; Guiding customers through hearing devices; Resolving customer concerns; Supporting local marketing initiatives; Performing minor hearing aid repairs; Providing administrative support and maintaining customer records
