Property Tech Ops Engineer - Bellagio
Core
Troubleshoot software and hardware failures, resolve network issues for endpoint devices, and provide on-site maintenance and support for new and existing systems at a hotel property.
Role type
Property Technology Operations Engineer (IT Support)
Builds
Maintains reliability of company-supported devices, PCs, IP networking, and Wi-Fi for employees and events.
Domain
Hospitality / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Break-fix hardware/software troubleshooting, endpoint support, network and Wi-Fi troubleshooting, mobile device support, application support, asset management, ServiceNow ticketing, SAML/OAuth 2.0/OIDC authentication protocols, IAM solution integration
Preferred skills
Cross-domain IT experience, problem-solving, prioritization, analytical skills, technical communication
Technologies
ServiceNow, SAML, OAuth 2.0, OIDC, Wi-Fi, IAM solutions
Responsibilities
Provide walk-up services for employee technology assistance, resolve break-fix hardware/software issues, troubleshoot network and Wi-Fi issues, assist with patching and cross-connects, prepare and distribute hardware devices, update asset management records, track work time and ticket status
Seniority
Mid-level, hands-on IC