Workforce Management Specialist - Hotel Division - Park MGM
Core
Manage high-volume scheduling, ensure accurate timekeeping, and partner with leaders to fulfill staffing requirements for the hotel division.
Role type
Workforce Management Specialist
Builds
Staffing schedules and timekeeping records for hotel operations
Domain
Hospitality / Hotel Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Scheduling management, timekeeping administration, Microsoft Excel proficiency, labor agreement compliance, KPI tracking, system issue monitoring
Preferred skills
Experience with workforce management software, ability to balance service expectations with legal requirements
Responsibilities
Complete daily scheduling tasks including managing leave requests and callouts, collaborate with department leaders to create scheduling solutions, suggest scheduling changes and create new business models, identify best practices to enhance staffing, track and monitor system issues and downtime, manage Key Performance Indicators (Service Level, Occupancy, Abandon rates, ASA, AHT)
Seniority
Mid-level, hands-on specialist
