Senior Collection Specialist (m/w/d) Quality
Core
Design, implement, and optimize training programs and learning paths for collection teams; analyze quality metrics to identify gaps and drive process improvements.
Role type
Senior Training & Quality Specialist (Collections)
Builds
Training curricula, process documentation, and knowledge databases for AI-supported collection workflows
Domain
Financial services / Debt collection / AI-enabled operations
Required skills
Training and documentation design, Quality management, Learning Management Systems (LMS), Process optimization, Knowledge management, Data-driven analysis, Cross-functional collaboration, English (fluent), German (preferred)
Preferred skills
Instructional Design (ID) frameworks, Knowledge engineering, Microsoft 365/SharePoint, Experience in regulated industries (Legal, Finance, Compliance), UK debt collection regulations, Additional European languages
Technologies
LMS, Knowledge databases, AI tools (e.g., Claude), Microsoft 365, SharePoint, KPI reporting tools
Responsibilities
Develop and deliver training programs for collection teams; Analyze quality data to identify process weaknesses; Update and expand process documentation for new European markets; Build and maintain a knowledge base for AI tools; Collaborate with international teams to localize processes; Utilize KPI reporting for continuous quality improvement
Seniority
Senior, hands-on IC